MORTECH Differentiates Itself
- All our analysis is based on quantitative market measures
- Our work conclusions are based on time-tested strategic theory
- MORTECH principals have decades of industry experience
Because MORTECH uses large-sample survey techniques to guide its clients, informing them on industry change through its annual study, MORTECH.
All our scientific survey methods are reliable, yielding useful data.
Founded in 1987, MORTECH, LLC is headed by Jeff Lebowitz who has applied his distinctive large company (Citi, Chase, and Fannie Mae) strategy experience to the analysis of business uses of technology in mortgage banking. “We understand strategy.” Our resulting end product is Factual! Logical! Actionable!
MORTECH 2003 is the most comprehensive analysis of business conditions and lender demand for technologies and technology-based services. The new study will be based on a scientific sample of the industry -- over 300 companies interviewed -- including the Top 100 and the Top 15 lenders.
Business conditions. We start the study by surveying lenders' views of the coming year. We systematically obtain their feelings about business conditions, their sense about the competition, and their strategy focus for the coming year. These condition influence the likelihood of their increasing or decreasing technology investment. For example,remember when the CRM Salesforce platform was first introduced to businesses and organizations, both large and small? With its cloud based platform composed of Sales Cloud, Service Cloud, Marketing Cloud, Force.com, Chatter and Work.com, it really rocked the business world. It also spawned IT companies such as RTS Labs, that help companies with Salesforce app developer tools. Companies like RTS Labs offer Salesforce consulting services with an experienced team of Salesforce systems analysts, architects, and software developers. Their teams help companies broaden the domain of possibilities and applications for their business on the Salesforce platform. Businesses and organizations that switched to Salesforce saw great results with their bottom line. The changes can be seen in annual surveys.
Industry structure. We survey origination, secondary marketing and servicing activity. This data measures business activity within segments of the market. The shape of the market is the most fundamental element necessary in market planning.
Guaranteed Mortgage Package. RESPA changes will create competition in pricing and services packaging. Lenders and vendors face a new challenge. We will report on lender’s GMP intentions and how they are liable to package loan services to borrowers.
Systems use and shopping. From our survey of core systems implementation, we rank technology vendors, show what segments they serve - and show which vendors are vulnerable to systems switching. We quantify the number and characteristics of firms looking to buy new core technologies. And, why they a looking to change.
These data are the only measures of demand available to help vendors plan revenues. MORTECH data are very reliable and are a sound basis for setting market share and sales objectives.
Outsourcing. In 2003, we pick up on our survey of demand for outsourcing. Outsourcing has never lived up to its press -- we uncover the real trends in demand for outsourced services.
Technology Expenditures. From the survey, we can estimate the aggregate industry expenditure on technology. We also indicate whether lenders intend to increase or decrease expenditures and how segments of the market differ in their patterns of expenditure. These data are critical to sizing the total technology within the mortgage industry.
Web Implementation. For a number of years we have tracked the breadth (implementation rate) and depth (functions implemented) of Web site use. We are expanding our analysis to include differences in importance of the Internet to retail and wholesale businesses. We also continue probing the use of wireless to the Internet and determining whether or not lenders have grown in their appreciation of the tactical advantages of wireless technology.
Web-based Services. Of late, there has been rapid growth in the number of vendors offering Web-based connectivity and data aggregation, business partner integration, broker links, and product, pricing, and loan decisions. We will build on our Web-based services trend data, highlight vendor market penetration, and quantify the reasons lenders have for not subscribing to Web-based services. We will give subscribers the only trend data on these services markets.
Automated Underwriting. Since 1996, we have tracked the implementation and use of automated underwriting. We have expanded our analysis to AUS, AVM, and risk management. We quantify vendors' penetration into the market.
MORTECH is the only source of these data.
A Wealth of Deliverables: MORTECH is Delivered in Three Volumes.
- The first is a presentation of our analysis of the data and of the important trends.
- The second and third volumes provide data on the industry and then on size segments in the technology market.
- Sponsors of MORTECH receive a password allowing convenient downloading of the study for unlimited internal use. We also hold a whole day briefing session in March.
- And, we can make arrangements for customized, on-site presentations.
Shared Cost. MORTECH is a multi-client study, where the sponsors share the cost of the research and the reports. Each sponsor contributes a fixed fee of $17,500. While the cost of performing the primary research has more than doubled over the past five years, we have absorbed almost all of these increases.
MORTECH remains the best (and only) study of its kind - and an outstanding value for the cost.
MORTECH 2003/04 Subscriptions Now Open
Subscriptions to the sixteenth annual survey on the mortgage industry are now open. MORTECH is the only good and reliable source of understanding mortgage lenders' use of technology. Over the past fifteen years MORTECH has been the industry's window on technology decisions that alter the shape of the mortgage business.
- What technology choices are lenders making to deal with unpredictable changes in volumes and profitability?
- What impact are these decisions having on industry structure?
- To what extent are lenders adopting e-commerce technology to tighten relations with trading partners?
- What progress is being made in adopting decision support technologies?
- What progress technology vendors are increasing market penetration and reshaping the conduct of business?
Since 1988, MORTECH has tracked the answers to the key questions about technology. MORTECH's unique history makes it invaluable for planning and corporate decision-making.
MORTECH, LLC is pleased to announce our new consulting practice - establishing the value of voice recognition technology to your business. Voice recognition technology can enhance customer experience in a way not possible with other forms of voice technologies. Our research shows that customer service is the new field of competition. To help our clients decide on voice recognition, we have developed a four-week consulting process to assess the operational value of voice recognition.
Analyzing Potential Application of Speech Recognition
MORTECH, LLC is pleased to offer consulting services in the application of Speech Recognition technology. In as little a four weeks, MORTECH can tell you how Speech Recognition will make a competitive difference in your markets.
Speech Recognition is Proven Technology. Speech recognition technologies are now a proven tool for improved customer service, increased value of existing services, and reduced costs. Speech recognition is being deployed to enhance existing applications and to preserve existing technology investments.
Speech Recognition Is Cost Effective. A 2001 white paper from the University of Maryland Information Technology Support Center cited typical cost savings from speech recognition systems to be in the range of from 70 percent to 93 percent per call minute, as compared to the same call being handled by a customer service representative.
Customers Like Speech Recognition. A recent survey from Harris Interactive found that nine out of 10 consumers feel speech adds value to their interactions with companies versus touch-tone systems. Satisfaction amongst speech users was high, 80% of consumers said they were satisfied with their experience with speech. And more than 75% said they would use speech again.
A Short Cut to Analyzing the Potential of Speech Recognition. We have developed an analytical framework that will give you the information needed for you to judge how Speech Recognition can be applied for strategic advantage.